Air Conditioning and Heating Services Reviews from Gurnee, IL
14:08 01 Dec 23
I have had Herchenbach Mechanical service my furnace and air conditioner for the past 13 years. They have great customer service! Trace, my technician for the past 5 years is personable, professional, informative, and really takes his time to complete the job! I highly recommend Herchenbach Mechanical!
17:48 21 Nov 23
This company is the best I have found over my 30+ years living in single family homes. I would recommend these guys for anyone looking for AC or Furnace work. "NO" I am not affiliated with this company, just a home owner that appreciates good and honest work.
16:13 06 Oct 23
Herchenbach Mechanical Is by far the most professional company I have ever worked with for these types of services. They are instantly responsive always professional and have the tools and knowledge to complete even the most technical projects and repairs. If I could give them six stars I would!
21:26 24 Sep 23
We need to have our furnace and air conditioner surveyed as well as installing two humidifiers in the house we purchased couple months ago. Herchenbach was referred by my colleague who has been a loyal customer for more than 15 years. And I know why now. Out of all companies we worked with in the last 20 years, the technicians in Herchenbach are just just absolutely phenomenal. They are professional and extremely pleasant to work with. They did not try to sell us anything and just gave us the facts with explanation. In fact, there was a lot of complication with our furnace. They had to send additional help to sort out the complex issue. Not only they did not charge us extra, but also they took time to explain to us the issues and how to maintain the furnace and humidifiers. We are 100% certain we now also became the loyal customers. The technicians we worked with are Jonny Reyes, Brian Dorantes, Brian Yetsky, and Trace Mathiesen, all fantastic to work with! And that, tells you a lot about the company!
23:21 18 Sep 23
We are in the process of moving into a new home and recently contacted Herchenbach to install a new HVAC system. The sales process was transparent and fair, and the installers today were professional and courteous at all times. They also made sure that any questions were answered. Although our relationship with Herchenbach is new, we have been very pleased with them up to this point, and our intention moving forward is to continue that relationship.
19:35 06 Sep 23
What a great company! I called at 12:30 pm and the service rep, Brian Dorantes, was at my home at 1:30 pm. Diagnosed and repaired my AC unit in an hour. Price very reasonable. Highly recommend!
01:17 03 Sep 23
Our technician Delano was at our home within 40 minutes of calling for service late on a hot Saturday afternoon. Delano was polite, professional and efficient. Our air conditioning was fixed within 15 minutes with a part that was covered by our warranty. Cannot say enough good things about this company and their owner Curtis. Highly highly recommend!
03:25 15 Aug 23
Herchenbach is honest, knowledgeable and professional. I had them check out my furnace because a different HVAC company, the ones with the lime green trucks, told me my furnace had failed and it had to be replaced. Herchenbach checked it out and there was absolutely nothing wrong with my furnace. I immediately switched from the lime green truck HVAC company to Herchenbach!!! So glad I called Herchenbach, I HIGHLY recommend them!
01:31 06 Aug 23
Wow!! I had my AC go out at 530pm on a Saturday and Herchenbach was there in 30 minutes!! Not only are they professional, but highly experienced. I read about them on a Facebook post 5 years ago that they were the best of the best and many more comments followed that this was a trust worthy company. I saved their number and I am so thankful I did! My tech was Brian and he fixed my AC in 1 hour! He also gave me advice! If you have a AC problem I highly recommend this company.
20:13 31 Jul 23
Can’t say enough about this company.. this was my first time using, referred by a discerning dear friend/neighbor and they did not disappoint!! Adam was super friendly, professional and organized. They literally could have said it was anything and overcharged me. How would I know? He replaced a wire and checked everything. The unit is working and I signed up for yearly maintenance because it was so reasonable. Thank you!!
20:18 30 Jun 23
Herchenbach Mechanical Inc. is a team of highly skilled professionals that are in command of extremely complex mechanical systems. Their problem-solving skills were evident throughout the project which included; removal of old air conditioner, installation of a new 24ACC624A003 Carrier Air Conditioner , Evaporator Coil, Bypass Humidifier and Air Filter. Their teamwork was evidenced by continuous discussions of issues.Twelve hours later I am enjoying cool air on a 90° afternoon. I want to credit them with being the perfect combination of hard work, talent, professionalism and fun.
20:31 19 Jun 23
I have been a homeowner for a long time and have used a couple different HVAC companies. This was my first experience with Herchenbach and I was both impressed and complete satisfied!The experience was excellent from the placing of the call for service on my air conditioning to the completion of the work.The tech arrived a few minutes before the scheduled time. He was friendly, knowledgeable, and explained everything in detail. I will use them for all future work!
20:57 08 Jun 23
Curtis Herchenbach spent hours helping us understand the procedures that will be required when we have a new air conditioner installed. Many aspects of our furnace room will need corrections, improvements and I am 100% confident that the project will go perfectly. This company is truly the best I have ever had the good fortune to work with.
15:39 05 Jun 23
We are so glad we found Herchenbach and Trace after our prior service people retired. Trace is wo derful, knows what he is doing and gives us best options and recommendations! He is also an absolute pleasure to talk to and deal with. The office personnel are also always responsive and great!!
16:47 02 Jun 23
Even though they were slammed, they managed to squeeze us in to service a freon leak and get us back in working order. Excellent customer service. Our technician Adam Wallraf was outstanding. He was friendly, knowledgeable, professional and efficient!! Thank you Herchenbach!
15:33 12 Apr 23
From the get-go Curtis and his team worked very effectively to get the job done, in a very timely manner. The office did a great job scheduling. And the install team Johnny, Nick, and Ken were punctual, efficient and answered all my questions along the way. These guys will be the reason my home is very comfortable for many years to come.
21:36 21 Mar 23
I am most impressed with the speed with which the company responded to me. I found out yesterday morning that my 26 year old furnace is dead and my house was ice cold. So I called Herchenbach at 8:45 am and within two hours Curtis, the owner, appeared at my house to discuss the estimate as well as see if he could try to repair my existing furnace to get me some heat. When the old furnace did not respond, then his office arranged with their existing customer with non emergency needs so they can let me take their installation appointment so I can have heat ASAP.They take pride in their work and are interested in providing comfort to their customers as their foremost goal. They represented trusted name brand such as Carrier and even arranged financial payment plan through a bank if needed.A day later, I am already in my home comfortably. It took less than 24 hours to solve my heating issue.They showed up on time, cleaned up after themselves, explained their finished work and the whole process was most impressive.I would highly recommend Hirchenbach.
21:38 02 Mar 23
Our Herchenbach service technician, (Trace Mathiesen) was outstanding. First let me start off with the call to the company to schedule a service technician. We set up the original appt was set for between 2:30 -3 pm. Kool no problem. Then a received a call saying they will be here 2 hrs sooner then originally scheduled. Awesome. When Trace arrived, he was very pleasant and professional. As he was trouble shooting the furnance, he was explaining each set he was doing. Trace found the problem and repaired the defective part. I would recommend Herchbach Technial to do your heating and cooling needs. I would ask for Trace to be your technician to fix your heating/cooling issues. He is very kind, courteous, professional and extremely knowledgeable.Thank you Trace and Herchenbach Technical for your professional service
02:32 17 Feb 23
My furnace would run on high and the exhaust stunk. They told me that usually indicates a bad heat exchanger. I told them the gas valve was intermittent. They replaced the valve shortly after they left it shut down could run on high. The came back the next day and tested for the heat exchanger and said it was bad so I need a new furnace they said they could install one tomorrow if I wanted one. They told me about four year 0% financing. I applied for it and was approved for only $7,000 and needed $12,000. They said that they would see if they could help me. They were able to get to $9,000 so I borrowed $2,500 and told them to replace it. They saved my life after removing the old one the heat exchanger was rotted with holes. They still can't figure out why I wasn't carbon monoxide. They did great work and worked very hard. I enjoyed watching them and talking to them. I recommend them to every one they all are very smart and can fine problems.
19:07 16 Jan 23
I found Herchenbach Mechanical when comparison shopping for a new furnace. The excellent reviews and promotional free quote prompted me to go ahead and schedule a quote. Curtis was quick to schedule an installation quote and was incredibly clear and comprehensive when going over our existing system and what would be expected with a replacement. After reviewing I decided to go with Herchenbach due to some modest cost savings and their standard of a 3 year labor warranty as compared to a 1 year labor warranty from my prior/other HVAC service provider.My new furnace installation went great. Nick and the install team were awesome. They had the whole job done in about 4 hours (super quick in my experience) and even repaired/replaced a drain line that I opted to not to address from the quote as a courtesy. They were efficient and tidy, and the new furnace looks and runs great. I am happy to recommend Herchenbach and will be checking with them when it comes time to replace my AC. Thanks!
17:48 28 Dec 22
I called Herchenbach right before a holiday weekend and in the midst of a nasty winter storm to report that my furnace wasn't working properly. Trace came out that afternoon and diagnosed the need for a new furnace. He got the old furnace running and showed me how to reset it if it continued to go off. Curtis was in contact with me throughout the holiday weekend to make sure I was managing and getting enough heat. The furnace started to struggle and Ken came out on the holiday to get it stabilized once more. New furnace was installed by Ken and his crew the next day. Not what I wanted to be dealing with over the holiday, BUT it was handled so well by all involved. I can't say enough about this company and how well they have cared for me over the 25+ years I've used them.
16:34 13 Dec 22
Very pleased with the service. I was called by the office by a very nice woman (whose name I unfortunately cannot remember) to remind me about my yearly furnace cleaning. She was very helpful in finding the best appointment time for me. On the service day, I received a text telling me that my technician was on the way and letting me know who was coming, which is much appreciated. Delano arrived right on time, made sure I had no concerns and got right to work. He was courteous, knowledgeable and efficient.
21:21 19 Oct 22
Very friendly customer service, and easy convenient scheduling! The technician, Delano Meriweather, was on time and very professional. As a newer homeowner, he took the time to explain my heating system and how to properly maintain it. I would highly recommend them!
13:15 08 Oct 22
Herchenbach sent out a crew to install a furnace and heat pump A/C. They worked an entire day at our house. They were on time, efficient, friendly, and kept us informed on their progress. They didn't leave a mess. We are back to having a comfortable climate in our home. The whole process was professional from ordering, scheduling, and installation. I highly recommend their services.
Scott & Micheal Westphall
16:30 04 Aug 22
Last night our AC until died in the middle of the night. Called Herchenbach in the morning and we were up and running by 11:00 am. Our tech showed me the problem and also educated me on the maintenance needed that I can do to prevent a repeat of the issue. Was a fast and great experience. Would have zero hesitation to recommend them!
17:27 25 Jul 22
We contacted Herchenbach at the recommendation by our neighbor when we had problems with our air conditioning. The technician identified the problem and resolved it for us. We contacted them again later for a different issue and to have a new thermostat installed. We worked with Trace to get the appropriate smart thermostat installed. Trace was extremely knowledgeable, patient and personable. He answered all our questions and took the time needed to get the app working on our phones. We are very happy with our new thermostat and also the service provided by Trace on behalf of Herchenbach. We will be using them for any future service needed and recommend them to others in our area.
14:49 13 Jul 22
We have been using Herchenbach Mechanical for years. They have always been prompt, professional and friendly. Great customer service! We have referred friends, and they have been very satisfied.Trace has been our technician for a while now, he's very efficient, professional and friendly. Couldn't ask for better service! Thank you.
19:38 06 Jul 22
Herchenbach team members have been professional, knowledgeable and helpful. Their pricing is competitive and they give you options so you can choose what works best for you. Highly recommend them.
22:01 20 Jun 22
Herchenbach mechanical was very professional and timely. Delano did a great job answering our questions and walking us through the process of installing a new heating & AC system. He did not push any additional services on us. We will definitely recommend Herchenbach mechanical in the future!
02:31 16 Jun 22
Herchenbach was amazing! They were super responsive had someone out within the hour! Took care of issue within a half hour. HIGHLY RECOMMEND!!
13:54 15 Jun 22
Julian was on time, provided quality service, cleaned the area after service, and answered all my questions. I highly recommend Herchenbach mechanical fir HVAC and furnace installation and maintenance. We have been customers for over 20 years and gave always been given top notch service!
16:41 10 Jun 22
We had a major issue with our AC and they went above and beyond to help us out. Adam helped us find the best unit for our needs and Sean worked tirelessly to get everything up and running. This was no easy task, and we truly appreciated all of the effort that went into getting the job done! Would recommend 1000%.
18:38 14 May 22
Herchenbach mechanical was amazing, their tech Sean was fantastic and quick when fixing our AC after hours. As always the office staff kept me up to date on when my tech was in route. Won't use anyone else.
06:16 25 Apr 22
What an incredible company! So honest, so helpful, so willing to provide options. Adam is an amazing employee. We trust him completely and he is clearly an expert. I highly recommend this company. I can't thank them enough!!!!!!
15:55 21 Apr 22
One of the best services I've had hands down. Technical Delano came out and was very helpful. Really friendly and knowledgeable. Made sure I understood what was the issue and what he needed to do to resolve the problem. Most deffinelty recommend. Thanks to Delano I am now calling HERCHENBACH for all my hvac needs
20:11 25 Mar 22
Kelly was very kind scheduling my appointment. Trace came out and repaired my heater. He did a great job, very professional and is a really nice person. I appreciate the great service I received today! Thank you!
16:54 24 Feb 22
Cannot recommend a more responsive and professional HVAC shop. Had heating issues when we woke up and 3 hours later all issues resolved. Technician was polite and thorough during his visit.
17:11 28 Jan 22
i was really impressed with the knowledge of Julian was awesome. He solved some challenges I had with some simple to him information. I will definitely be using Herchenbach from now on in.
16:06 24 Jan 22
Very professional and courteous. Fast service with quality work. Will continue to use exclusively.
22:27 20 Jan 22
On New Years weekend our furnace began working intermittently. I contacted Herchenbach early Monday morning. Within a couple of hours Trace came by and diagnosed a failing heat exchanger on our 18 year old furnace. He gave me several options to repair or replace. I chose to replace our old furnace. The forecast for the upcoming week was single digit temperatures. Curtis was able to move some work around and first thing Wednesday morning his team arrived and installed a new furnace. The technicians worked quickly and efficiently to remove our old and install the new furnace. By early afternoon our new furnace was working and our house was warm. Thank you to Curtis and his team for their friendly and knowledgeable service.
18:36 10 Jan 22
Delano was great! Diagnosed problem right away, got my furnace working and additionally noticed some other issues that needed attention on this very cold day. Part is being ordered and will be replaced soon.
17:28 11 Nov 21
Delano was on time, courteous, professional and performed the maintenance on my furnace and humidifier quickly And impeccably. Always had great customer service and professionalism with Herchenbach. I highly recommend.
22:26 05 Nov 21
Trace came out and took care a issue we were having. It was quick, efficient, and professional. Glad we signed up for the maintenance plan. Thanks for the great service!
16:52 25 Oct 21
We have been using Herchenbach mechanical for years. Anytime we have an issue with our AC or Furnace they are very prompt and professional when coming to assist. Have had multiple techs come out, and no matter who shows up it is always A+ service. I've recommended Herchenbach to friends and family and everyone always responds the same. You really cannot get any better service.
20:53 11 Oct 21
Herchenbach replaced my existing furnace and central air unit. They were prompt, polite, and professional. The workers were very skilled and did an excellent installation. I recommend that anyone looking for a high quality installation should use them.
15:00 04 Oct 21
I've been using them for years and am very satisfied with their technicians and services!
16:56 28 Sep 21
Delano from Herchenbach listened to what I needed and didn't need. He was highly professional and didn't push any services I did not want. He thoroughly explained the condition of each unit and recommended a solution unique for my situation. I will be recommending Herchenbach to others.
18:07 10 Sep 21
I began using Herchenbach Mechanical last year for furnace heating. They were very professional then and they continue to be. This year I needed to replace my 50 year old air conditioner (sad to see it go). Herchenbach gave a good price. They came on time. The owner and the technicians were very professional. I liked how they text/email prior to the install to provide a picture/and some information about the technicians. Overall great company - I'd recommend them to others. Thank you for your hard work.
20:01 09 Sep 21
I have a duplex and need both furnaces and air conditioners maintained and signed up for a maintenance schedule based on how well Delano completed both jobs. Very, very professional and explained in detailed what he did and what I could expect in the future with the maintenance schedules. So happy I chose them to come to my aid. Thank you for your patience as I really needed things explained to me.
20:24 09 Aug 21
Trace was thorough and professional supplying quotes for new AC unit. Sean & Nick arrived on time to install new unit. They identified issues with current configuration, explained situation to novice (me) and made appropriate up grades to insure highest unit performance. Overall workmanship was excellent and I will be an Herchenbach customer from this day forward.
Cheri Mac Cabe
17:09 06 Aug 21
I have been using Herchenbach for 17 years. They are the best. Every technician that comes is profession, polite, knowledgeable. I would not go anywhere else. The whole company from the staff when you call they are the best I would give the 10 stars !
02:45 26 Jun 21
We called because we were having trouble with our A/C. They accommodated us with an appointment quickly. They also have great communication(text/email about our appointment time/day).Julian the technician was friendly and was great to explain what needed to be fixed in a way we could understand. We would definitely recommend Herchenbach to everyone! Awesome service!
17:45 12 Jun 21
Need your AC unit checked or repaired? I would like to give my wholehearted recommendation for Herchenbach Mechanical.Our unit was barely cooling the house and Curtis came out right away to look at it! Turned out that not only did it need more coolant but it also was seriously clogged with what is probably mostly cottonwood fluff.He fixed it quickly and gave us great tips on how to maintain our unit, plus a recommendation for a better app to control the wall panel software from our phones.So, kudos for Herchenbach Mechanical and thanks to Curtis for keeping us cool and comfortable!
16:58 11 Jun 21
Trace is super professional and friendly! Prompt and courteous service! Knowledgeable and helpful in explaining issues and options for repair. Highly recommend this company for your HVAC issues and maintenance. Very happy customer! 😁
17:34 03 Jun 21
Very professional and knowledgeable staff. Always look out for their customers and give helpful suggestions to keep equipment running well and keep usage costs down. We love Herchenbach and recommend to anyone who needs HVAC work! Trace has been especially helpful to us over the past year with some issues we have had-always thorough and careful work.
19:57 26 May 21
They were there within 20 minutes of contact and were very professional and thorough. Great work, good prices and reliable. Highly recommend! No wonder they’ve been in biz for 40 years! They installed a new AC system very quickly.
12:40 25 May 21
Curtis and his team were professional, courteous and efficient installing two new AC units/Coils, two new furnaces, two new filters, improved ductwork and a new nest thermostat in under 8 hours. System works beautifully and house climate feels great. I would highly recommend.
17:10 24 May 21
Great company. The install team is very professional and answered all my questions prior to leaving. They also provided a walk through of everything they completed. We considered four different companies to install our new AC and Herchenbach had the better unit and the better warranty at the better price.
14:16 24 May 21
Our AC went out Saturday afternoon, we were able to speak with the technician on call in just a few minutes.Trace came when he estimated and was able to get the AC running again. He was professional, courteous, and knowledgeable and we will ask for him again. We appreciated the excellent customer service that Herchenbach Mechanical provided.
16:48 17 May 21
We just had our AC and furnace replaced. It was an incredibly positive experience. The owner came out personally for the walk through and estimate, explaining things clearly along the way. Was able to work with my available budget. Installation team finished in half the time quoted and again explained everything to me very clearly. Very professional, kind, and thorough. Will use them for all my HVAC needs!
17:58 23 Mar 21
Trace & ?Curtis visited our house to give us estimate for new HVAC system. They wore masks and put on shoe covers. Both were very professional yet personable. Every question was answered thoughtfully and thoroughly. So far their 5 star rating rings true!
03:21 25 Feb 21
I wasn't happy when my "antique" furnace "crapped out" in sub zero temperatures about a week ago, but in under 7 days, we went from making the initial call to Herchenbach, to getting our new Carrier Furnace installed yesterday. It was an unbelievably simple process from start to finish. I got 3 quotes sent over via e-mail the first morning, they were all explained to me thoroughly by Curtis, as HVAC is definitely not my thing, and I chose one of the options that same day, applied for the financing on their website immediately following, was approved 10 minutes later, and they were out here 4 business days later doing the work. Hilllary in the office was fantastic, she remained patient with me, considering all of my questions, as I was nervous about spending the money suddenly, but they could not have been better as a team. The 2 installers were great as well. With the snow melting, I was worried about mud, but they laid down tarps from the entrance all the way downstairs to the furnace room. It was a total non-issue. They got the job done, extremely professional, answered any questions I had with knowledgeable answers, and including demolition, complete install and testing, in 6 hours. It was unbelievable. The Carrier system is so quiet compared to the unit they replaced, and the smart thermostat is so cool as well. Anyway, I would highly recommend Herchenbach and Carrier to anyone looking for a new Furnace and/or A/C system. They will be back out in April doing my A/C system. Looking forward to it! Keep up the good work.
15:48 20 Feb 21
They are the type of company that when you call and use them, you save their information and never call anyone again. 1st time user and the experience was the best of a life time. Nothing more to say. Fast - Quick and $$ conscious.
05:55 10 Feb 21
We had issues with both our AC and furnace and they came back several times to fix the issue. We ended up getting a new AC and furnace and they were professional and friendly. I would highly recommend Herchenbach Mechanical.
21:37 05 Feb 21
I called and they were so helpful. Mike showed up within minutes! He was on his way home when he was dispatched and turned around and came to my house to help us with our furnace. Very nice and knowledgeable. Very reasonable price, too. I hate being over charged and I'm glad I wasn't! I will recommend this company to my friends and family.
16:04 28 Jan 21
Our longtime HVAC guy retired and sold his business to Herchenbach. The transition for me was no problem as I have known Dennis and Sharon Herchenbach for years. Our 17 year old furnace died on the coldest day of the winter. Everything about installing a new furnace was smooth sailing. The tech was friendly, knowledgeable, thorough, and quick. Very happy with the price and entire process. While I will miss our retired HVAC guy, I am looking forward to working with Herchenbach going forward.
16:32 23 Jan 21
Honesty and Integrity exemplied! We were without heat and had been deceived by a company with which we had been long time customers. We did not have any history with Herchenbach but had seen their trucks locally. We explained our situation and we were prepared to buy a new furnace. After consideration, we were advised to call a local certified Lennox dealer because the broken part of our furnace should be under warranty. They unselfishly recommended a different company. This act of honesty, integrity and unselfishness saved us thousands of dollars. I was not a customer and they did this for me! I can only guess what they can do for their current customers.
20:03 22 Jan 21
My furnace went out early morning January 20th. On my daughter's recommendation (who had her furnace and A/C replaced by Herchenbach a year ago), I called Herchenbach, and they came out the same morning. They told me my 23 year old furnace (A/C same age--both original in this house) needed replacing, explained options, and gave me quotes on site. After accepting one, they came out at 7:30 AM the following day and replaced furnace, A/C and humidifier by 4:30 PM. They were extremely polite, efficient and did a complete clean-up after completion. They also thoroughly explained any differences in operation with new equipment compared to the old. I would highly recommend Herchenbach.
16:11 30 Nov 20
Mike is always knowledgeable, courteous and professional! He has been servicing our home for many years. We have been a customer for over 15+ years. Herchenbach has kept our A/C and heating worry free. Thank you for your excellent service!
19:29 20 Nov 20
I use Herchenbach Mechanical for both my home and my workplace! They are reliable, knowledgeable and great to work with. I find their pricing competitive and the overall service experience is outstanding!
15:04 16 Nov 20
We appreciated how cautious they are in these Covid times. The technician arrived on time, masked, and with all tools in hand. He worked quickly and efficiently, and kept us well informed throughout the process and afterward. Very happy and will continue to use them.
22:16 06 Nov 20
We have used Herchenbach for a number of years. We needed a new furnace and air-conditioning system and stayed with Herchenbach to replace the old with the new. The two installers were prompt, efficient, courteous, and without a doubt the very best ever. They fully explained everything on the walk through. The clean up, by them, was excellent. I can not recommend this company any higher, except to say I would give them more than five stars if I could.
18:37 04 Nov 20
After working with Herchenbach staff to determine the right unit and good price for replacing our aged furnace, they quickly gave us an install date. Technicians showed up on time and did a really nice job of correcting a few errors from the original installation and reworking piping and duct work to provide maximum efficiency from the new unit. They were polite, careful to maintain social distance and mask usage, and were careful to avoid scratches when moving heavy equipment in and out. I recommend them highly.
14:16 22 Oct 20
Have used Herchenbach Mechanical for my heating needs for over 20 years. They have always been very professional and knowledgeable about my boiler system. Great company to do business with
19:04 09 Oct 20
Wonderful and knowledgeable service. Kind and caring people. Highly recommended.
16:27 29 Sep 20
Great company and most importantly - honest. They could have charged me a lot more on a job I called about that turned out to just be cosmetic. Instead, I was only charged the service fee. I would recommend to anyone and will be using them in the future.
00:55 01 Sep 20
Fair price, great professional service I can't recommend them highly enough
14:54 27 Aug 20
Great overall service. Best in the business and extremely thorough. Trace was our technician and he did an outstanding job. Highly recommend!
15:13 26 Aug 20
My AC went out in the middle of a heat wave. I called Herchenbach. Laura was kind enough to give me a same day appointment. Service Tech Trace arrived promptly. Trace quickly diagnosed and repaired my coolant leak. I’ve had a service contract with Herchenbach for over 10 years due to their continual responsiveness in caring for my needs. Sharon and Dennis Herchenbach built an outstanding business over many years. Now the reins are being turned over to the next generation, Curtis and Lauren, who will undoubtedly continue to modernize and successfully grow the Herchenbach brand.
15:03 13 Aug 20
We were so pleased with the responsive and professional service from Curtis, crew, and admin staff on the installation of our new furnace and A/C systems. Care was taken to evaluate our home, ductwork, and existing conditions to recommend the right equipment for our home. The project was more than just a sale - which is what I felt the competition was offering. I would highly recommend Herchenbach!
21:01 05 Aug 20
Noticed that my AC was not pushing out any cold air. Called and made appointment for them to come out and take a look. There was a leak said he could fix it but could not guarantee how long it would last. We decided to go with a new AC and furnace at the same time. Tres gave us a quote and we were satisfied so signed the contract. Before he left we had the appointment for the install date. They they showed up on time and completed the job in about 3 hours. They also ran the extra wire from the thermostat to the furnace to install a smart thermostat. So far we are very happy with the new units and would recommend this company to others. They know how to take care of people
20:09 30 Jul 20
This is my second time using this company over the years and very satisfied with the service of both of my technicians! I would definitely recommend using Herchenbach Mechanical Inc.
21:10 29 Jul 20
I have a very old Air Conditioner and Furnace and knew they needed to be replaced soon. I called ABC first and they told me my Compressor failed and that would be just about as costly to repair versus replace. I had them quote to replace the furnace and the air conditioner. I learned that you should always get a few quotes (No matter the situation). So I called Herchenbach (Mike?) to get a second quote on my air conditioner and furnace. The tech (actually the sales guy) came in and starting writing up the quote based on the details ABC provided me. The Tech from Herchenbach (Mike ?), on a whim asked me to turn on the air conditioner. When I did, he looked at me and asked if I would be interested in fixing it versus buying a new. Of course I agreed. Just by hearing the Air kick on, he had a hunch ABC didn't diagnose the issue correctly. He went an got his tools and retested the system. It turn out that I blew a the cylinder, not the Compressor. I fixed it for $176 instead of 5,000. He completed the quote to replace both my Air Conditioner and furnace and the quote came out to be substantially less than what ABC quoted. Herchenbach was extremely knowledgeable and I felt the company will go over and beyond to satisfy their customer. I will be replacing my furnace and air conditioner this fall and Herchenbach Mechanical Inc. will be the company I trust to complete the installation. They are amazing!!
18:40 14 Jul 20
Herchenbach installed our new furnace and air conditioner back in 2007, and they continue to provide the annual service on all units. We have worked with their technician Mike for many years, and their services and communication are excellent.
15:17 08 Jul 20
Had Curtis, Trace and the crew replace an A/C unit, add a humidifier, and repair our second A/C unit. They did a great job! We are now enjoying the sweet cool air. Highly recommend!!
23:30 04 Jul 20
Met with Curt Herchenbach who assessed my 32 year old furnace with respect to issues that had developed over the years. We picked out the right furnace with a two stage blower to alleviate the lack of airflow on the second floor. Ron and Matt installed my furnace, were.considerate of my home and courteous to me. I had some issue with programming the new thermostat and the company sent over another employee who knew the most about the thermostat and set it up for me in 5 minutes. Well done Herchenbach Mechanical! I’ve already recommended them to a neighbor
13:39 02 Jul 20
Our tech Trace, was excellent and never gave up on repairing our AC. That's after another company was out the day before and overcharged the unit with freon. We'll be using them again in the future. Right now we're cool with a string of days in the upper 80s and 90s.Rick
18:33 29 Jun 20
These folks know how to operate an HVAC business. Great value and very professional people. Please support this local Gurnee business. You won’t be sorry!
17:58 24 Jun 20
Thanks for continuing to provide excellent HVAC service for me over many years!
01:10 05 Jun 20
Very polite and professional, actually arrived before the set appointment, did not try to sell. I would highly recommend this company.
23:12 01 Jun 20
This was my first time working with Herchenbach Mechanical Inc. and I cannot emphasize enough how helpful Mike was while servicing our AC unit. He went above and beyond, exceeding all service expectations. He is very friendly, professional, and I am very pleased with the reliable customer service and high quality of work.Sharon was also a pleasure to work with over the phone to schedule a service appointment as soon as possible. Overall, I am very grateful I chose Herchenbach and 10 out of 10 would recommend!
18:15 12 May 20
I have used Herchenbach Mechanical Inc and found them to be a very experienced and professional business. The technicians are honest and hardworking. I would highly recommend them.
20:22 24 Feb 20
We have been Clients of Herchenbach for 35+ years. Wouldn't ask for anyone else. Technicians are knowledgeable, honest and always on time or they email if delayed.
21:53 07 Feb 20
I have used Herchenbach Mechanical for a few years, and I have always been completely satisfied with the service they provide. This week Curtis Herchenbach came out on an emergency call and fixed our furnace extremely quick. I will not use anyone but Herchenbach and I would highly recommend them.
21:14 19 Nov 19
Honest, excellent work and great customer service. I have used them for 10 years without any issues. Highly recommend.
01:48 09 Nov 19
I had an outstanding experience with Herchenbach Mechanical's installation of my new furnace, air conditioner and humidifier. They also added zoning to resolve temperature variances in several areas of my home. I was on a tight time schedule to replace a 18 year old system that had quit working and they promptly came out to assess my situation and amazingly had a comprehensive quote back to me within hours that included three options for the furnace and air conditioner and two options for the new zoning solution. An out of town trip made it necessary to do the installation as soon as possible and they were very accommodating, starting the install within 48 hours after I gave them my approval. They earn my 5 stars for responsiveness, comprehensive options presented, price/value, product knowledge, and everyone that I interacted with at Herchenbach was very professional and pleasant to deal with. I am very happy to be a new customer and highly recommend them!
16:14 26 Oct 19
I have used Herchenbach Mechanical for years, I have always been completely satisfied with the service they provide. This week Mike Shaver of Herchenbach arrived on time to service our furnace and he took care of everything in a reasonable amount of time, and the cost is affordable.
02:04 18 Oct 19
Excellent Experience, I purchased my air conditioning from Herchenbach 2 years ago and the experience was exceptional. The installation process is so professional. When it came time to replace my furnace I only made one call and that was to Herchenbach. Curtis is wonderful to deal with and honest. The furnace installation was handled extremely well. I highly recommended Herchenbach and am proud to refer them to friends and family. I’m very confident you will be highly satisfied with your experience!
19:43 09 Aug 19
Herchenbach recently replaced our 27 year old AC and Furnace. We are totally pleased with the exceptional customer service and high quality installation work. The installation team was very hard working and efficient. The installers were friendly and took the time to explain all the features of our new system and high tech thermostat. And before they left they made sure their work areas were cleaned-up and spotless. From the bid/proposal to installation the process was smooth. I highly recommend Herchenbach Mechanical.
23:29 08 Jul 19
Herchenbach Mechanical just finished their installation of our new Carrier infinity heating and air conditioning system today, replacing a 23 year-old system. I must say my first impression is that the new system is outstanding. The installation went very smoothly, and the installers were very thorough, answered all of my questions and did a very professional and clean job. I would highly recommend Herchenbach Mechanical and the carrier system.
19:24 03 Jul 19
We recently called Herchenbach for a problem with our homes AC system. Curtis was right on time and was able to diagnose and fix the issue immediately. He was also able to simply explain the issue and how to plan and prepare for future potential problems. Great experience. Highly recommend Herchenbach!
14:51 02 Jul 19
Excellent Service. Definitely would recommend and would call again. Quick response time. Knowledgeable, friendly. It was nice having the actual owner here. Great personal touch.Thank you
06:44 30 Jun 19
Mike came out at 8pm on a Saturday within one hour of my call for emergency service! He was pleasant, professional and very informative. Had replacement parts on hand and got my a/c up and running in 25min, and even cleaned the outside of unit all for a very reasonable price. Can't thank you enough and would definitely recommend to friends and family!
22:33 30 May 19
Herchenbach Mechanical is fantastic, I’ve been using them for over 15 years. Really trust them with my equipment. Recently got me all digital with ecobees and let’s my dog out!!!
21:16 21 May 19
Accurate and competitive quote and excellent workmanship. I highly recommend Herchenbcch Mechanical.
14:00 08 May 19
I have been using Herchenbach ever since I moved into my home about a year ago. The prior owner had all their installation and work done by them. Our evaporator coil went out and they went out of their way to warranty it. Sharon and Curtis went above and beyond and did a great job. I would highly recommend them for all your heating and cooling needs
16:38 19 Mar 19
I made a call to Herchenbach on a Sunday afternoon after my boiler went hay wire. They made it over within a couple hours. They diagnosed the problem and were able to give me heat for the night. They returned the next morning once they got the part and got me back up and running.Excellent and prompt service always.
15:19 03 Mar 19
Curtis & crew have serviced my home for years now. Always prompt and efficient with reasonable pricing. Thanks again!
18:33 26 Feb 19
It is nice when you can find a company with genuine good and reliable service. Honest and very qualified Will use again Great people, great work and trustworthy highly recommended!
19:20 06 Feb 19
Simply the best!Honest, friendly, responsive, and highly competent. Superior professional service!Could not be more satisfied 😀
17:50 19 Nov 18
I had an outstanding experience with Herchenbach Mechanical's installation of my new furnace, air conditioner and humidifier. They also added zoning to resolve temperature variances in several areas of my home. I was on a tight time schedule to replace a 18 year old system that had quit working and they promptly came out to access my house and old system and amazingly had a comprehensive quote back to me within hours that included three options for the furnace and air conditioner and two options for the new zoning solution. An out of town trip made it necessary to do the installation as soon as possible and they were very accommodating, starting the install within 48 hours after I gave them my approval. They earn my 5 stars for responsiveness, comprehensive options presented, price/value, product knowledge, and everyone that I interacted with at Herchenbach was very professional and pleasant to deal with. I am very happy to be a new customer and highly recommend them!